Return Policy

Exxus Vape believes that providing reliable vaporizers and replacement parts is the heart of our business, and we make every effort to go above and beyond your expectations. Nevertheless, we are here to make things right if you encounter an issue with one of our products, and Exxus Vape can also provide assistance with warranty issues you may encounter when purchasing non-branded products on our website. If you find it on our website, we stand behind it.

You may return any item in its original unopened package within 14 days of your receipt of shipment. Exxus Vape is happy to provide a full refund minus a 15% restocking fee.

Unfortunately, Exxus Vape cannot accept returns outside of this 14-day period for any reason. All sales are final.

All warranty returns or exchanges must have a RMA number associated with them or they will not be accepted at our warehouse and will be returned to you. To obtain an RMA, please contact us toll free: (888) 827-3101 Monday - Friday, 8-6 pm PST.

If the Exxus Vape unit you receive is damaged or non-functioning, we will be happy to replace it for you at no additional cost.

All Warranty claims will be facilitated by Please Contact Us within your warranty period and we will get you back up and running.

If you have any further questions, please Contact Us.